We are dedicated to delivering your floral and gift orders in a timely manner. The actual time and date your order is delivered is affected by the time of day your order is placed, the method of delivery or shipping you select, weather conditions, and whether the destination is a remote location. Our delivery policies explain the delivery options available to you and how we process orders.
You may inquire into the status of any existing order by Whatsup/LINE Msg customer service at +628170911543 or you may e-mail us at email@example.com. Please have your confirmation number available for prompt service. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
Monday to Friday
before 12.00 pm same day delivery
after 12.00 pm next day delivery
Saturday, Sunday and Public Holiday
no delivery unless special arrangement
Floral Order Delivery Times
If the recipient is not at home at the time of delivery, the florist may choose to:
- Leave the arrangement with a neighbor and attach a note to the recipient’s door stating who accepted the arrangement on their behalf.
- Leave a note on the recipient’s door asking the recipient to call the florist’s shop and arrange a convenient time for re-delivery.
- Call the recipient first to arrange a delivery time.
If the recipient is at work all day, we suggest sending the arrangement to the workplace. Incomplete or incorrect address or phone numbers may delay delivery.
Holiday Delivery InformationDue to increased volume of floral and gift orders being delivered during peak holiday periods, most florists require flexible delivery dates during these times. For this reason we cannot offer our same-day delivery service during the following major floral holiday periods: Idul Fitri, Christmas, Valentine’s Day, Idul Adha, and others Big Day.
Complete customer satisfaction is important to us.
Our customer service policies explain how we work with you to provide a satisfying experience, every time.